Effective Date: October 5, 2024
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our services.
1. Information We Collect
We collect both personal and non-personal information from you when you interact with us, including:
- Personal Identifiable Information (PII): Name, email address, postal address, phone number, company details, and other contact information.
- Non-Personal Information: Browser type, device type, website usage data, cookies, and tracking technology information.
We may also collect any information you voluntarily provide through forms, emails, and other direct communication with us.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide and improve our services.
- To personalize user experience and improve customer support.
- To communicate with you regarding inquiries, updates, or promotional offers.
- To comply with applicable legal obligations.
We do not sell your personal information to third parties.
3. Sharing of Your Information
We may share your information with:
- Service Providers: Third-party vendors that assist in website hosting, data analysis, payment processing, and customer service.
- Legal Compliance: When required by law, regulation, or legal process, such as in response to a subpoena or court order.
We will never share your information with advertisers or marketing companies without your explicit consent.
4. Your Rights Under the CCPA
As a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:
- Right to Know: You have the right to request the specific personal information we have collected about you.
- Right to Delete: You may request that we delete any personal data we have collected, subject to certain exceptions (e.g., where the information is necessary for providing services or complying with legal obligations).
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. While we do not sell data, we provide you with the ability to exercise this right.
- Right to Non-Discrimination: Exercising your privacy rights will not result in any discriminatory treatment from us.
To exercise any of these rights, please contact us at privacy@castanedanetworks.com or call us at (213) 522-9136. We may need to verify your identity before processing your request.
5. Data Retention
We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Security of Your Information
We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. However, please understand that no data transmission over the internet can be guaranteed as completely secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and improve user experience. You can modify your browser settings to refuse cookies, but doing so may affect the functionality of certain parts of our website.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make any changes, we will notify you by revising the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Castaneda Networks
Email: legal@castanedanetworks.com
Phone: (213) 522-9136