Privacy Policy

1. Introduction

Castaneda Networks ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website castanedanetworks.com or use our services.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name
• Project Information: Details about your project requirements and specifications
• Communication Data: Messages you send through our contact form or email
• Booking Information: Appointment scheduling data through Microsoft Bookings

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring URLs
• Cookies: Session cookies for site functionality

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Send project proposals and quotes
• Schedule and manage consultations
• Improve our website and services
• Send occasional updates about our services (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (AWS, Microsoft, email services)
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure storage on AWS infrastructure
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a machine-readable format

7. Cookie Policy

We use essential cookies to ensure our website functions properly. These cookies do not collect personal information and are necessary for:

• Maintaining session state
• Remembering your preferences
• Ensuring website security

You can disable cookies in your browser settings, but this may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party services including:

• Microsoft Bookings for appointment scheduling
• AWS services for hosting and infrastructure
• Social media platforms

These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

11. International Data Transfers

Your information may be transferred to and processed in the United States. By using our services, you consent to the transfer of information to countries outside of your country of residence.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.