Do Not Sell or Share My Personal Information

What This Means

Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), California residents have the right to opt out of the sale and sharing of their personal information. "Sharing" specifically covers disclosures of personal information to third parties for cross-context behavioral advertising, whether or not money changes hands.

Good news: We have never sold or shared your personal information, and we never will. This means there is nothing for you to opt out of.

We also honor Global Privacy Control (GPC) signals from your browser. When we detect a GPC signal, we treat it as a valid opt-out request even though we do not sell or share personal information.

How We Use Your Information

We collect and use your personal information only for the following purposes:

• Responding to your inquiries and providing customer service
• Sending you our weekly newsletter (only if you subscribe)
• Providing quotes and project proposals
• Scheduling consultations and appointments
• Improving our services

Third-Party Services

While we don't sell your information, we do use certain service providers to help us operate our business:

• AWS (Amazon Web Services) - For hosting, database, and email delivery
• Claude API by Anthropic - For generating newsletter content (your email is NOT shared)
• Microsoft Bookings - For appointment scheduling

These providers are contractually obligated to protect your information and can only use it for the specific services they provide to us.

Your California Privacy Rights

As a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: Request the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties with whom we share it
• Right to Delete: Request deletion of your personal information, subject to certain legal exceptions
• Right to Correct: Request correction of inaccurate personal information we maintain about you
• Right to Opt Out of Sale or Sharing: Direct us not to sell or share your personal information (though we don't)
• Right to Limit Use of Sensitive Personal Information: Limit our use of sensitive personal information to what is necessary to provide the services you requested (we do not currently collect or use sensitive personal information in a way that triggers this right)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights
• Right to Use an Authorized Agent: Designate someone to submit a request on your behalf with written authorization

How to Exercise Your Rights

To exercise any of your CCPA rights, you can:

• Email us at privacy@castanedanetworks.com
• Call us at (213) 522-9136
• For newsletter unsubscribe: Click the unsubscribe link in any newsletter email

We will verify your identity and respond to your request within 45 days.

Questions?

For more information about how we collect, use, and protect your personal information, please see our Privacy Policy.